Never Important Enough

THE 5 STEPS OF LISTENING:
1) Receiving: hearing, attending
2) Understanding: learning, deciphering meaning
3) Remembering: recalling, retaining
4) Evaluating: judging, criticizing
5) Responding: answering, giving feedback


DIFFERENT STYLES OF EFFECTIVE LISTENERS:
1) Empathetic and objective: you express and understanding of thinking and feeling empathy.  You try to understand what a person feels.
2) Nonjudgmental and Critical: you listen with an open-mind and try to put aside your own biases.
3) Surface and depth: You look for the deeper meaning behins everything; this may include both verbal and non verbal communication.
4) Polite and impolite: You should avoid interrupting the speaker; give positive feedback; maintain eye contact.
5)Active and inactive: you should express understand of the speaker's feelings and ask questions.

DISCONFIRMATION AND CONFIRMATION
Disconfirmation is a type of communication in which we ignore someone's presence.  It is similar to saying that a person and what they have to say are not worth serious attention or effort; they are insignificant and we should spend time worrying about them.
Confirmation, the opposite of disconfirmation, involves acknowledging the presence of a person and what they have to say.
Both types of communication play a big role in society nowadays.  Disconfirmation, especially, is used all around the world in the form of discrimination.

OFFENSIVE LANGUAGE:
1) Racist language: expresses racist attitude, which degrades a particular racial or ethnic group.
2) Heterosexist language: includes derogatory  terms used for lesbians and gay men.
3) Ageist language: prejudice against people of certain age groups.
4) Sexist language: puts down someone because of his or her gender.

FUNCTIONS OF NONVERBAL COMMUNICATION:
1) integrating with verbal messages
2) forming impressions
3) defining relationships
4)structuring conversation
5) influencing and deceiving
6) expressing emotions

10 CHANNELS OF NONVERBAL COMMUNICATION:
1) Body communication: movements, body appearance
2)Facial communication: smile, frown ect.
3) Eye communication: eye contact or eye avoidance
4) Space communication: intimate, personal, social, public distance
5)Artifactual communication: clothing, jewelry, color, decorations
6) Touch communication: Touch and touch avoidance
7) Paralanguage: it has to do with no what you say, but HOW you say it.
8) SIlence: to think, to lessen anxiety, to prevent communication, or to communicate emotions
9)Time communication: you think about different points in time and what is happening
10) Smell communication: attraction, taste, memory, and identification messages.